Terms of Service

These terms are the agreement between Ridgely CRM Inc (“Ridgely”, “we”) and the company that signs up to use Ridgely (“you”). By creating an account, or by using the service, you accept them on behalf of your company.

1. What the service is

Ridgely is software for running a contracting business — leads, proposals, jobs, invoices, work orders, scheduling, time tracking and the messages that go with them. We provide it as a hosted service. We may change, add or remove features; where a change materially reduces what you already rely on, we will tell you first.

2. Your account

You are responsible for your users, for keeping their credentials secure, and for what they do in the account. Tell us promptly if you believe an account has been compromised. Each person must have their own login — shared logins make an audit trail meaningless, and several features depend on knowing who did something.

3. Your data is yours

Everything you put into Ridgely — your customers, jobs, proposals, photos, documents and messages — belongs to you. We store and process it to provide the service and for no other purpose. We do not sell it, and we do not use your customers’ information to advertise anything to them.

You can export your data while your account is active. If you close your account, tell us and we will give you a reasonable window to export before deletion.

4. Your responsibilities for the people in your data

Much of what you store is personal information about your own customers and employees. You are responsible for having the right to collect it, for the privacy policy your customers are shown, and for the consent behind any marketing you send. The app helps with this — it hosts your own privacy policy and collects text-message consent on your lead forms — but the obligations are yours.

Text messaging in particular: you are the sender. You are responsible for your carrier registration being accurate, for honouring opt-outs, and for complying with the TCPA and the rules of the state you operate in.

5. Acceptable use

Do not use Ridgely to send unsolicited bulk messages, to store data you have no right to hold, to break the law, or to attack, probe or overload the service. We may suspend an account that does, and will tell you why.

6. Fees

Subscription fees, billing period and any usage charges are as quoted to you when you sign up or as later agreed in writing. Fees are billed in advance and are non-refundable except where the law requires otherwise. We will give you notice before a price change takes effect, and you may cancel rather than accept it.

Payments your customers make to you through the service go directly to your payment account, not ours. Your payment processor’s own fees and terms apply to those.

7. Third-party services

Ridgely relies on other providers to work — hosting, database, email, text messaging, payments and maps. They are listed in our Privacy Policy. We choose them carefully but we do not control them, and an outage or change at one of them may affect the service.

8. Availability

We work to keep Ridgely available and to keep your data safe, but we do not promise uninterrupted service. Maintenance, outages at our providers, and problems with your own internet connection all happen. The service is provided as-is, without warranties beyond those the law does not let us exclude.

9. Limitation of liability

To the extent the law allows, our total liability arising out of these terms is limited to the fees you paid us in the twelve months before the claim. We are not liable for lost profits, lost business, or indirect or consequential loss. Nothing here limits liability for fraud, or for anything that cannot be limited by law.

10. Ending the agreement

You may cancel at any time, effective at the end of your current billing period. We may end this agreement if you materially breach it and do not fix the breach after we have told you about it, or if we stop offering the service — in which case we will give you reasonable notice and time to export your data.

11. Changes to these terms

We may update these terms. The version and effective date at the top of this page always show which text is current, and we record which version your company accepted. If we make a material change, we will tell you before it takes effect and ask you to accept the new version.

12. Governing law

These terms are governed by the laws of the State of California, and the courts of California have exclusive jurisdiction over any dispute arising from them.

13. Contact

Ridgely CRM Inc — support@ridgelycrm.com
543 Leisure Street, Livermore, CA 94551